Privacy notice
This notice explains how Cooper Construction uses the details you give us when you enquire about Get You On Site (GYOS), take the 2-minute check, or contact us through this website, our social media or our adverts.
Who we are
The data controller is ASC Construction Services (UK) Limited, trading as Cooper Construction.
- Registered in England and Wales, company number 13337910.
- Registered office: 8b Cyrus Way, Cygnet Park, Hampton, Peterborough, Cambridgeshire, PE7 8HP.
- ICO registration number: ZB218957.
Contact for privacy questions or complaints: onsite@cooper-construction.co.uk, by post to the address above, or by phone on 01733 971 200.
We are not required to appoint a Data Protection Officer.
What we collect
When you send an enquiry or take the 2-minute check: your name, phone number and email address; the town or postcode area of the property; where you are with the property; your answers to the consent boxes; how you found this website (the link you came from and the page you arrived on).
Our form provider (Netlify) also records your IP address and browser details with each enquiry, to help block spam.
When you respond to one of our adverts on Facebook or Instagram using a lead form, we receive the details you enter in that form, such as your name, email address and your answers to its questions.
When you message, email or call us, we keep a record of the conversation and anything else you choose to tell us.
When you become a client, we also hold the details needed to provide the service and invoice you: the property address, project documents, and payment records.
How we use it, and our lawful basis
| What we do | Lawful basis |
|---|---|
| Reply to your enquiry, arrange a discovery call, and prepare a proposal | Taking steps at your request before entering into a contract (UK GDPR Article 6(1)(b)) |
| Use your 2-minute check answers to decide how quickly to follow up (see "Scoring your enquiry" below) | Our legitimate interest in responding first to the enquiries we can help soonest |
| Deliver our services if you become a client | Performing our contract with you (Article 6(1)(b)) |
| Pay a referral fee to the person or firm who introduced you | Our legitimate interest in rewarding referrals. We tell the referrer only that you became a client and the fee due. We don't share your answers or documents with them. |
| Send you marketing emails, only if you tick the optional box | Your consent (Article 6(1)(a)). You can withdraw it at any time using the unsubscribe link in any email, or by contacting us. |
| Measure our adverts and show them to people who've visited this site (the Meta Pixel), only if you click Accept on the cookie banner | Your consent (Article 6(1)(a), and the Privacy and Electronic Communications Regulations for the cookie). You can withdraw it at any time with Cookie settings at the foot of any page. |
| Keep financial and tax records | Legal obligation (Article 6(1)(c)) |
| Keep records in case of a dispute or claim | Our legitimate interest in protecting our business |
Scoring your enquiry. Your 2-minute check answers are scored automatically (A, B or C), which decides who contacts you and how soon. The score doesn't stop you using our services, and a person always reviews your enquiry. If you'd like us to look at your answers again, just ask.
You don't have to give us your details, but we need a name and a way to contact you to reply.
Who we share it with
We use these service providers to run our business. They act on our instructions and only use your details to provide their service to us:
- Netlify, which hosts this website, receives and stores the website form, emails each new enquiry to our team, and hosts our client management system, where we may record your enquiry;
- Asana, where each enquiry from this website or a Meta lead form is logged automatically as a task so we can follow it up;
- Google, for email, calendar bookings for discovery calls, and document storage;
- Meta (Facebook, Instagram and WhatsApp), if you contact us through those services or reply to one of our adverts;
- Stripe, which takes card payments if you pay by card (we don't see your full card details);
- Xero, our accounting software, for invoices, payments and our accounts, if you become a client;
- our accountants, for invoicing and tax records, if you become a client.
If you click Accept, Meta (Meta Platforms Ireland Ltd) receives the pages you visit, when you send a form or click to book, your IP address and browser details, and sets a cookie called _fbp, kept for 90 days. Meta is responsible with us for collecting this data and uses it under its own privacy policy (facebook.com/privacy/policy).
We may also share details with professional advisers, or where the law requires us to.
We don't sell your details.
Transfers outside the UK
Some of our providers, including Netlify, Google, Asana, Meta, Stripe and Xero, store or access data in the United States or elsewhere outside the UK. Where they do, the transfer is protected by the UK Extension to the EU–US Data Privacy Framework (the "UK–US data bridge"), or by the UK International Data Transfer Agreement or Addendum, or another safeguard approved under UK law.
How long we keep it
| Information | How long we keep it |
|---|---|
| Enquiries that don't go ahead | 12 months after our last contact with you, then deleted |
| Client records | 6 years after our work for you ends. This covers tax rules and the time limits for legal claims. |
| Marketing consent | Until you unsubscribe. After that we keep only your email address on a "do not contact" list, so we don't email you again. |
| Spam or test submissions | Deleted when found |
Your rights
You have the right to:
- ask for a copy of the information we hold about you;
- have it corrected if it's wrong;
- have it deleted;
- restrict or object to how we use it, including objecting to the scoring described above;
- receive it in a portable format;
- withdraw consent at any time, where we rely on consent. This doesn't affect anything we did before you withdrew.
To use any of these rights, contact us using the details above. We'll reply within one month.
Complaints
If you're unhappy with how we've handled your information, please tell us first using the contact details above. We'll acknowledge your complaint within 30 days, look into it, and tell you the outcome.
You also have the right to complain to the Information Commissioner's Office (ICO) at any time:
- website: ico.org.uk;
- phone: 0303 123 1113.
Changes to this notice
If we change how we use your information, we'll update this page.
Last updated: 9 October 2026.